Tech Support Representative (Remote) Job at Maker, Burlingame, CA

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  • Maker
  • Burlingame, CA

Job Description

Job Description for Support Specialist role at Maker Inc. (Full-time)

Role Overview
  • Solving a wide range of incoming tech queries to achieve customer satisfaction
  • Establish warm and friendly rapport whilst interacting with customers via email or chat
  • Share process improvement-related ideas
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Work with the Customer Success and Product team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.

Must Have
  • Willingness to work in high-paced startup environment
  • 2-4 years of experience in tech support at a SaaS company
  • Exposure to ecommerce, shopify ecosystem
  • Willingness to work in US hours- Pacific time or Eastern Time
  • Excellent written and verbal English
  • Excellent attitude and desire to learn

Location : Remote, work from home

Job Type : Full-time, Mon-Friday, 9:00 am - 7:00 pm

Job Tags

Remote job, Full time,

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