Service Writer/ Customer Service Advisor Job at Brad's Service Center, Chicopee, MA

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  • Brad's Service Center
  • Chicopee, MA

Job Description

Position: Service Writer / Customer Service Advisor

Job Responsibilities:
  • Answer phones, document customers concerns, and schedule customer appointments
  • In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication
  • Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow
  • Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed
  • Communicate findings to customer, informing them of any work required and the benefits of the work
  • Assist technicians and general manager with any estimates for customer work to be performed
  • Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline
  • Assist general manager with invoicing for all customers and payment processing
  • Maintain contact with the customer to keep informed on vehicle status
  • In conjunction with entire team, ensure shop is maintained at a high level of cleanliness
  • Various special projects to assist leadership team in ensuring that Brad's Service Center is continuously improving
Requirements:
  • Minimum of one year service writer experience, ideally in a high volume, independent shop
  • Continuous improvement focus
Preferred
  • Familiarity with shop management software, specifically, RO Writer
Benefits:
  • Employee Ownership
  • Vacation and sick time
  • Health insurance
  • Weekends off-ONLY work Monday through Friday!
Additional benefits
  • Paid time off
  • Health insurance
  • Profit sharing
Brad's Service Center

Job Tags

Monday to Friday,

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