Seasonal Part Time Customer Service Associate Job at Local Eclectic, Chicago, IL

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  • Local Eclectic
  • Chicago, IL

Job Description

Job Description

Job Description

About Us

Local Eclectic’s vision is to be the globally recognized platform for showcasing emerging and independent jewelry designers, and our mission is to empower and celebrate women. We started as a side project in 2013 and have turned into a high-growth e-commerce startup. We’ve taken a counterintuitive approach to the business (social first, customer-focused, no shortcuts, no get rich quick), and have built an authentic relationship with our customers by pairing lust-worthy products with an exceptional customer experience. 94% of the brands we feature are female-founded or led and 72% have five or fewer employees. 

About the Role

We are looking for a talented, dedicated and hardworking individual to join our Customer Experience Team ahead of the busy holiday season. This is the perfect role for someone who is open to learning and doing a variety of customer experience-related tasks.

This role is based in the West Loop in Chicago, IL and you will be expected to be in the office on Mondays and Wednesdays and provide remote support on weekends.

Must be available to work on Black Friday - Nov 29, 2024

RESPONSIBILITIES

Provide an exceptional customer experience across a variety of customer inquiry channels (chat, email, phone, text, social)

Support leadership in trend identification of customer problems

Support customers through all phases of the buying process (inquiry, purchase, delivery, returns)

Work closely with the Operations Team on Address Verifications/Return to Senders

Proactively improve systems to increase customer satisfaction

Develop robust knowledge of our product catalog

Be a positive, collaborative team player who supports other team members

Be prompt with responding to customers

Empathic and self-directed problem solver


 

MINIMUM QUALIFICATIONS

Excellent written and verbal communicator with strong interpersonal skills

One to two years of customer service experience - e-commerce preferred

Excellent attention to detail

Ability to quickly learn new technology systems

Comfortable working at a fast paced startup environment where change is frequent

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Job Tags

Holiday work, Seasonal work, Local area, Weekend work,

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