Job Description

**Primary Location:** 901 S George Washington Blvd , Wichita , KS , US **Sales Coordinator Cox Business**

218373 VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).

**SUMMARY**

**Sales Coordinator** at Cox Business is a key role to partner with Account Executives to ensure orders are accurate for successful fulfillment and installation. This will include resolving order issues that are preventing Order Fulfillment from accepting orders for implementation. The Sales Coordinator will work with the sales team, internal boundary partners as well as Cox Business clients to minimize delays in install and provide the best possible customer experience. The Sales Support Coordinator may also assist Sales in other non-revenue generating tasks such as processing disconnects, creating renewal packages, research, and reviewing order packages for accuracy.

**PRIMARY RESPONSIBILITIES/TASKS**

* Verify services and pricing and confirms appropriate customer paperwork is complete and accurate.

* Complex orders support order from contract signature to submission.

* Assist in resolving Change Required rejects from Order Fulfillment to keep orders moving forward.

* Correct issues with Order Package/Sales Package (Proposal, Contacts, Forms, etc.) and upload missing documents into CB Force.

* Review the Incomplete Order Queue for opportunities to resolve issues and move the service installation forward.

* Assists and supports customer escalations for non-revenue generating activities (service and billing issues/credits).

* Serve as alternate point of contact for internal teams post-install for information to resolve billing discrepancies that result from contract, bill to address, and order entry errors.

* Input low and no revenue orders (MACDs) on behalf of Sales.

* Assist with submitting requests for new equipment requests (remotes/DTAs) to inflight orders.

**Qualifications:**

**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES**

**Minimum**

* 3+ years of customer or sales support

* Strong technical aptitude, including Windows based applications (e.g., Word, PowerPoint, Excel, Access, Outlook)

* Strong written and verbal communication skills

* Problem solving and analytical skills

* Excellent organizational and follow-through skills

* Strong interpersonal and relationship skills

* Self-starter able to work with minimal supervision to accommodate the needs of the business

**Preferred**

* Bachelor's degree preferred and/or equivalent experience

* 3+ years in telecommunications

Who We Are

**About Cox Communications**

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

**About Cox**

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .

Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

**Benefits**

* Generous compensation plans

* MyTime: Flexible time off policies

* Cox U: Thousands of free online classes

* Supportive Sales culture

* Free in-network womens healthcare

* Telehealth: Phone and video visits with a doctor in minutes

* Dollars for Ideas: Well pay for your continuing education

* Adoption assistance

* Pet insurance for your fluffy loved ones

Tonya Wallace

Director of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a just sit there and code type of environment. Not here. They encourage communication and transparency. All teams have the ability to share ideas. Billy Mullner

Automotive Technician II One of the best things here are all the great benefits. ASE certifications are super important to me and I always like learning new things. Marco Valero

Manager of Software Engineering Cox leaders care about their employees career paths and help them grow into better professionals and members of the community. And I love that the company provides lots of training, challenging problems to solve, and opportunities to learn new technology and skills. Jarrod Baer

Portfolio Manager I enjoy my coworkers because of the unity we have. We share best practices and talk about how we can better our clients experience as well as our company. **Inclusion makes us stronger**

We thrive on what makes us different and celebrate each others unique abilities and perspectives. We embrace an inclusive culture of fairness and respect, value and belonging, empowerment and growth. No two employees look or think the same and we prefer it that way!

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