Job Description

Your Role

As a Personal Stylists Manager, you cultivate and lead the Personal Stylists program on-site within your respective store. The Personal Stylist Manager is committed to fostering client relationships through the coaching of the Personal Stylists; specifically focused on retaining and growing the lifetime value of loyal clients. You are the strategic business manager to Personal Stylists and you hold them accountable. You will report to either a Senior Group Manager or the Director of Sales Experience.

What You'll Do

• Responsible for recruiting, hiring, and training new Personal Stylists and developing potential NM associates to grow into the Personal Stylist program.
• Coach and develop Personal Stylists through one-on-one strategy sessions to identify client engagement and spend opportunity based on lifestyle and shopping history.
• Oversee the Personal Stylists' development of successful outreach strategies that enables them to grow their business through digital selling and in-person FRE's.
• Offer product knowledge, trend updates and selling skills to drive wardrobing and styling.
• Proactively build positive and productive relationships with brand partners and merchants to meet the unique needs of our clients.
• Manage the operational aspects of the Personal Styling Studio and business to optimize processes, inventory, and client experience. Inclusive of tracking special order/merchandise deliveries.
• Oversee the management of the Stylist assistants to maximize resources and improve productivity.
• Assist the Personal Stylists to create individualized strategies to develop/nourish existing client base and foster/grow new client pipeline.
• Establish and maintain a local community network through philanthropic involvement, partnerships and attending social and seasonal events.
• Partner with Cross-functional team to strategize extraordinary, personalized events for the Personal Stylist team.

What You Bring

• Track record of building teams and achieving results through people.
• Selling expertise across all categories with product knowledge foundation.
• 6-8 years of relevant experience, luxury retail fashion experience preferred.
• Excellent oral and written communication skills.
• Strong attention to detail.
• "Win together" mentality.
• Basic proficiency with MS Office Product Suite.

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