Pega Business Analyst Job at Connection, Merrimack, NH

  • Connection
  • Merrimack, NH

Job Description



What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. Thats what we do. Were the IT Departments IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. Youll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Job Summary

The Pega Business Analyst, working under the supervision of the Director, IT Business Analysis is at the center of project teams focusing on improving operational efficiency. The Analyst interacts with key business stakeholders, subject matter experts, and Pega professionals to transform business vision into functional designs, user stories, and actionable tasks. As a member of the IT Business Process Optimization team, the Pega Business Analyst (PBA) is enabled to build consensus, solve challenging issues, and drive efficiencies. The PBA uses their understanding of business processes and systems to facilitate process redesign, implement best-practices, and address changing business requirements. PBA also provides L2/L3 support including process troubleshooting and software testing to ensure quality, on-time change delivery.

Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls.


Job Responsibilities:

  • Conducts systems and process analysis and prepares functional designs for moderately complex projects
  • Helps lead the business team in gathering requirements and choosing the best way to implement requirements leveraging the Pega software, Pega App Studio, and DCO capabilities
  • Identifies and defines microjourneys, persona experiences, data needs, and communication channels
  • Maintains a functional backlog and supports functional design
  • Supports quality and user acceptance testing and other end user needs
  • Provides L2/L3 support including process troubleshooting and software testing to ensure quality, on-time change delivery
  • Duties can be performed remote, on-site, or hybrid
  • Performs other special projects or duties as assigned.


Required Competencies:

  • Working knowledge of Business Process Management systems, specifically Peg
  • Strong presentation and communication skills with the ability to clearly articulate business requirements, model business systems workflows, and define system behavior in written design documents
  • Strong problem solving, analytical and organizational skills with an attention to detail
  • Proven track record of successful engagement in the discovery and elicitation of business
  • Objectives, requirements and execution of related documentation, systems analysis and design specifications on software development and IT infrastructure projects
  • Proven track record as an influencer of a business process design
  • Strong interpersonal skills with the ability to work in a collaborative team environment, with both technical and non-technical team members
  • Working knowledge of Microsoft Office Suite including Visio

Job Tags

Remote job,

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