Job Description

Job Description

Job Description

Responsibilities:

• Make calls and gather information from clients to determine their shipping needs and build a book of business.
• Negotiating shipping quotes from carriers and passing them on to clients
• Identify and vet prospective carriers to build a base of service providers
• Manage daily shipments, resolving issues, to ensure pickup and delivery is on time, 24/7/365
• Coordinating with shipper, carrier and dispatcher for the pickup and drop off of shipments
• Monitoring the progress of shipments to ensure that goods arrive promptly and undamaged
• Updating customer management software to keep client records accurately
• Advising clients on potential supply chain issues
• Sell and close new and existing customer to move their freight
• Be honest and active in all your communications - internally and externally

Skills and qualifications needed:

• Must have knowledge of supply chain management
• Determined to work harder than anyone you know
• Familiarity with logistics software, customer relationship management software and spreadsheets
• Strong problem-solving abilities to find solutions to issues that may arise before, during and after shipments
• Must be able to handle conflict professionally
• Well-refined negotiating skills to get the best possible quotes for customers
• Excellent interpersonal and communication skills to work with carriers and clients located around the world
• Analytical skills to determine which carriers offer the right set of services for various clients
• Networking skills to build relationships with prospective clients and carriers
• Proven sales skills to obtain new clients and carriers and close shipping deals

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