Job Description
Customer Service Specialists are a key part of every relationship at our family-owned community bank and the first point of contact for all incoming inquiries. As the superheroes of customer service, their duties include processing customer deposits, withdrawals, transfers, and loan payments in-person or over the phone while ensuring compliance with bank policies and regulations. This role also involves the sale of bank products and services such as new deposit accounts, certificates of deposit, bank money orders, wire transfers, and safe deposit boxes.
Customer Service Specialists are responsible for maintaining a balanced cash drawer, monitoring and maintaining cash limits, safeguarding customer information, and identifying potential security risks and/or suspicious activities. They also contribute to a positive banking experience by fostering a welcoming and professional environment. Continuous improvement and adherence to bank procedures is essential, as is a willingness to learn and support other areas of the bank as needed. This position requires keen attention to detail, excellent communication skills, dedication to community banking ideals, and a commitment to rigorous standards of integrity and confidentiality.
Specific functional responsibilities include:
Our team strives to be:
EDUCATION AND SPECIAL REQUIREMENTS
Operating four offices in the communities of Hollandale, Glenville, and Albert Lea, MN our bank is proud to be family-owned and operated for nearly a century. Our 20+ employees manage approximately $130 million in assets and a stable base of loyal, long-term depositors. We help individuals, families, and our local home towns thrive.
Operating four offices in the communities of Hollandale, Glenville, and Albert Lea, MN our bank is proud to be family-owned and operated for nearly a century. Our 20+ employees manage approximately $130 million in assets and a stable base of loyal, long-term depositors. We help individuals, families, and our local home towns thrive.
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