Job Description

Customer Service Coordinator

308 Allegheny Avenue Towson MD 21204 Baltimore County MD

Maryland (MD)

• Parttime
• Fulltime

The Customer Service Coordinator is responsible for overseeing and administering customer services within the Department of Public Works specifically within the Metro District Financing & Petitions office. This role involves supervising staff handling inquiries resolving customer complaints conducting site inspections maintaining records and managing contracts with service providers and vendors. Key responsibilities include coordinating activities performing performance evaluations managing automated office systems and ensuring smooth customer service operations. This role also requires a valid drivers license and relevant education and experience.

Key Responsibilities :

• Oversee customer service activities and meet with relevant stakeholders.
• Investigate and resolve customer inquiries and complaints.
• Supervise call center staff and monitor their performance.
• Coordinate vendor contracts and service provider activities.
• Prepare reports and maintain records.
• Conduct inspections and site checks as needed.

Qualifications :

• High school diploma (or equivalent).
• Four years of experience in a customer service environment.
• Knowledge of office practices word processing and database management.
• Ability to resolve customerrelated problems and supervise others effectively.

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