Job Description
Call Center Manager – Summary
Are you a dynamic leader with a passion for delivering exceptional customer experiences and driving results? We’re seeking a Director of Call Center Communications to lead strategic initiatives, elevate performance, and enhance customer satisfaction for a trusted and respected brand. Opportunity to maximize processes, add value, and enhance operations for leaders in the HVAC industries.
In this role, you’ll bring your expertise in call center operations, analytical skills, and people-first mindset to shape and execute strategies that align with our mission and goals. You’ll manage a team of customer service representatives, ensuring they excel in key metrics such as average speed to answer, service levels, abandonment rates, and revenue-generating activities like appointment booking and membership sales.
This position is for someone who thrives in a fast-paced environment, balances strategic thinking with hands-on leadership, and is driven to create meaningful impact through process improvement and team development.
Call Center Manager - Key Responsibilities
Call Center Manager - Qualifications
JARBO Employment Group is a specialized staffing consultant focused in connecting skilled candidates in long-term, career-oriented positions. We help to facilitate the hiring process by matching your skills with our clients' needs and marketing this match effectively to a prospective hiring manager. Our approach in working with candidates and clients alike is to be transparent, resourceful, fair, and kind. We take a role in the hiring process very seriously and provide you with the time and effort you deserve.
JARBO Employment Group is a specialized staffing consultant focused in connecting skilled candidates in long-term, career-oriented positions. We help to facilitate the hiring process by matching your skills with our clients' needs and marketing this match effectively to a prospective hiring manager. Our approach in working with candidates and clients alike is to be transparent, resourceful, fair, and kind. We take a role in the hiring process very seriously and provide you with the time and effort you deserve.
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