Job Description

Tico Coffee Roasters is a women-owned boutique coffee roasting and tea company in Campbell, CA. We directly import specialty coffees and the finest teas from producing countries worldwide. Our coffees are hand-roasted in small batches and teas are carefully curated guaranteeing product freshness and consistency. We deeply care about sustainability, high quality, and social responsibility.Our mission is to offer a truly unique experience that empowers, protects, and nourishes life from farm to cup.We are looking for a motivated barista to join our team. This will be the initial point of contact between Tico Coffee Roasters and our retail clients as an ambassador for Tico Coffee Roasters. You are also responsible for developing a retention strategy that will yield positive long-term returning customers. The ideal barista is someone who is passionate about coffee, and food and creating incredible guest experiences grounded in respect, empathy, and recognition.This job offer also requires helping out in the roastery with packing and shipping duties, and collaboration on preparing supplies for catering and events is also needed. Job DutiesGreat customer service with a friendly smileDemonstrate passion and enthusiasm for coffeeEducate customers on all our productsMaintain high-quality and consistent product standardsLook for the highest customer satisfactionAccurately process transactions in the POS SystemCup and taste coffee regularly to maintain familiarity with product and quality standardsStay informed with new products and their attributesCommunicate with other team members, management, and production to resolve challenges and elevate serviceCreate a positive work environment Participate in training events which include cuppings, tastings, socials, and workshopsDeliver impeccable hospitality to our guests and your fellow teammatesParticipate in teamwork to dial in and serve a selection of delicious coffees in a variety of different brewing methods including but not limited to espresso, pour-over, and cold brewDrink your and others coffee and espresso drinks regularly to ensure quality, uphold our standards, and keep developing your coffee palateSupport your team in keeping the cafe running smoothly and beautifully - these tasks include washing dishes, clearing dishes, sweeping, dusting, mopping, cleaning and organizing the condiment station, taking out the trash, cleaning the bathroom, and removing wastewater from the coffee cartCollaborate in the roastery with packaging coffees and shipping orders when neededParticipate in catering events when needed in the evening or on weekendsPhysical Demands Stand and walkmust be able to stand for shifts and move around in the coffee cart and warehousePerform repetitive motion with the hands, wrists, and forearms to operate espresso machineryTaste/Smell the ability to detect and perceive the smell of coffeeTalk/hear frequently communicates with customersCarry weight, lift lift up to 5 pounds frequently and up to 50 pounds occasionallyDo periodic clean-ups during and at the end of your shiftRequirementsMust be 18 years old or olderMust be positive, inspiring, and respectful.1 year of barista experiencePassionate about coffee, people, and creating hospitality and culinary experiencesAbility to manage your own time effectivelyGreat verbal and written communication skills and a desire to share accurately the message and mission of Tico Coffee Roasters with potential customers, current ones, and the general public at all times.Willingness to work on a flexible schedule and on weekendsExisting Food Handler's Certification or new certification within 30 days post-hireThere is a 90 days trial period in which the applicant must demonstrate:Satisfactory internal orientation completionUnderstanding of the products and equipment offered to clientsEffectively complete the assigned tasks in a timely mannerBenefitsCompetitive Hourly Wage401K with employer match (100% of contributions on the first 3% deferred, then 50% of contributions from 3% to 5%)Early access to pay with Homebase Cash OutFree access to Financial Tools with Gusto WalletIn compliance with the California Sick Leave pay, paid sick leave accrues at the rate of one hour per every 30 hours worked, paid at the employees regular wage rate. Accrual shall begin on the first day of employmentOne free 12 oz bag of coffee every monthFree coffee during working hoursCompensation will be commensurate with experience.This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Tico Coffee Roasters is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
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